If you need help,
start here.
When the business is running, a question should not turn into downtime. Find assistance, remote access and WinMax resources in one place.
The issue may be technical.
The answer does not have to be complicated.
Start with your usual support channel. If remote access is needed, use only the tool indicated by the team.
If you already knew how to solve it,
you probably would not be here.
That is why we organised the path: identify, contact support and solve it with the right tool.
Explain
Tell us what is happening and in what context the issue appeared.
We guide you
We indicate the next step and, when needed, the appropriate support tool.
We solve it
The team follows the process to help you return your focus to the business.
When we need to connect,
we use the right door.
Use remote access tools only when instructed through the usual support channels. Do not grant access at the initiative of third parties.
When you need support,
you do not need another problem.
Start with the simplest channel for your situation.
Tell us
what is happening.
Send us your company details and a brief description of the situation. The more context we have, the faster we can route the request.
Your business has work to do.
So does support.
We are here to help put WinMax back to work for your operation.